This privacy policy sets out how Extra Space Asia uses and protects any information that you give Extra Space Asia when you use this website.

Extra Space Asia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Extra Space Asia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2020.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@extraspaceasia.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Extra Space and its agents may from time to time request such information (including your name, mailing address, e-mail address, type of request or other information) to provide you with a service or correspondence such as newsletters or promotional materials, or inform you of additional information and services, or to contact you regarding changes to the contents of this website. We may also use such information for any other purposes for which we have obtained your consent.

However, if you have registered your telephone number with the national Do Not Call (DNC) Registry, we will not send you promotional or marketing messages via your telephone unless you have provided Extra Space with your consent to do so. If you have previously provided Extra Space with such consent, then unless this is withdrawn, we may continue to send promotional and marketing messages via your telephone.

You may send us an email to promotions@extraspace.com.sg if you wish to access and/or correct your personal information provided earlier. You may also at any time choose not to receive such updates by sending us an email at info@extraspaceasia.com to inform us of your decision. Please give Extra Space and its agents a reasonable amount of time to attend to your request as Extra Space and its agents may at times, receive large volumes of email requests of varying nature. To safeguard your personal data, all electronic storage and transmission of personal data are secured with the appropriate security technologies, Extra Space and its agents use reasonable endeavour to protect personal information from loss, misuse and alteration. Only authorized employees of Extra Space and its agents who are bound by Extra Space confidentiality obligations will have access to your personal information.

By accessing this website and obtaining the facilities, products or services offered through this website, you agree that Singapore law shall govern such access and the provision of such facilities, products and services and you agree to submit to the exclusive jurisdiction of the Singapore courts

This website may contain links to third-party websites whose data protection and privacy policies and practices differ from Extra Space and its agents’. Extra Space and its agents are not responsible for the content and privacy policies and practices of third-party websites.

Extra Space reserves the right to amend this Privacy Statement from time to time without prior notice to you. Should there be any amendments, the revised statement will be posted on this website and shall only apply to data collected after the effective date of the revised statement. Your continued use of this website following any privacy statement posted will constitute your agreement to the new Privacy Statement as amended.